What does it look like to work in Commercial Excellence?

During my graduate program, I did most of my rotations within Commercial Excellence across the organization, before joining the team as a full-time member. Tasks include long-term projects, that cover both ideation, development and implementation, as well as shorter projects, during which the goal is to bring an immediate impact to our colleagues.

An example of long-term project is the assessment of a country’s level of adoption of Commercial Excellence best practices. By identifying gaps and areas for improvement, we promote a new way of thinking and we empower local teams to rethink their approach to our customers. We help them answer key questions such as: which customers should I see in priority? How do I best prepare for a sales visit? How do I use the tools available to maximize my commercial impact? Providing the right answers requires a strong understanding of the local market and dynamics, while building relationship with the local stakeholders. Bringing in new insights is key to support experienced leaders in reshaping their approach to sales.

The Commercial excellence team also works on more specific projects, which cover a shorter period. This could include the following: creation of a dashboard, where countries would better visualize their sales performance; guidelines for how to set up responsibilities within the organization; sales training on a key strategic initiative, etc.

In both cases, it is crucial to build a relationship of trust with the local teams and ensure a clear communication. The Commercial Excellence team is here to help countries perform at the best of their abilities, and this journey cannot happen without the full involvement of both global and local teams, working together towards the same goal. The local teams have an extensive experience of their markets, products and clients and know the challenges and opportunities. The global team brings innovative frameworks and tools to support a new approach to these challenges. We also have a broader overview of best practices at global level, which countries can get a better access to and leverage in their day-to-day activities.

Finally, what does the working environment look like in Commercial Excellence? It is by definition very international, both in the headquarters in Copenhagen and in our interaction with local teams. As the team in Denmark is still relatively small, there is a strong team spirit and the opportunity for everyone to build their path and develop their ideas. The nature of our tasks also requires interaction with other functions, such as marketing or finance, across our different business units. If you are interested in a dynamic and fast-paced environment, this is the place to be!

Feel free to reach out should you have any questions
Good luck!

Nino
nnga@demant.com

Possibilities and Projects as an Engineering Graduate

Hi, I am Jennie, and I started my position as an engineering graduate here at Demant in September 2020. In June earlier this year, I finished my master’s degree in Mechanical Engineering at Lund University in Sweden, and I am grateful for quick starting my career here at Demant. I will experience four different areas during these two years as a graduate, and I am excited about all possibilities that exist within such an innovative and big company as Demant. I am spending my first rotation in the department of Product Quality and this blog post will hopefully give you an idea on the variety of projects and possibilities for graduates here at Demant.

This year we are three new graduates starting the Graduate Program, and the two first weeks in September involved both an introduction to my first rotation, but also an introduction to the program itself. During my summer holiday I had a skype meeting with my host manager and my daily manager to briefly introduce myself, for me to get an idea on what projects I could be involved in and what expectations they had for me when starting my rotation. This meeting was very favorable to me because it prepared me for what was to come and clarified my expectations in advance of starting work.

During the first week I got introduced to my team and my first rotation, where I am part of the product quality management team. I have several very different tasks and the flexibility in my daily work is high. At the moment I am spending a lot of time helping our explorative test team with very interesting different tests, and I am learning a lot about our products, above all hearing aids. Another task I am supporting my team with, is to generate some specific certificates and to optimize this process, which will also involve me holding a workshop later on. Further, I am looking into a redesign of a web-based overview of components.

Above three tasks were introduced to me during my first week and are all involving different areas and processes within product quality. The second week, and the last introduction week, was more related to the graduate programme and began with us graduates having a presentation about ourselves and also what we believe is the future of Demant. These presentations were held for the Vice Presidents of the different business areas, and one thing I highlighted during my presentation was the importance of working for more environmentally friendly products. Demant is working continuously with environmental protection related questions, such as minimizing the environmental impacts from our products, advocating environmental responsibility, and reducing our environmental footprint. After my host manager, Vice President for Product Quality, heard me talking about the environment she offered me to take on and run a project related to requirements for green products. Therefore, in addition to my three other tasks mentioned above, I am also running this green product focused project, where I am talking to many different people in the organization, building up a network and learning about our working processes for the environment, but also about project management.

Being an Engineering Graduate in Demant so far has already involved a high level of flexibility in my daily work but also a certain level of responsibility. So far, I am very happy about my time here at Demant because I am learning so many new things every day, I am challenged in my daily work, and above all, it feels like the company believes in me and really wants to invest time in me learning about the organization, processes and projects here at Demant.

Hope this post could give you an idea of how it is to start working as an Engineering Graduate here at Demant, and do not hesitate to contact me if you have any questions.

Kind regards,

Jennie
jewf@demant.com

Diving into the world of Intellectual Properties

My name is Silvia and I am one of the two engineering graduates from the 2019 batch. As a graduate in Demant, I have the lucky opportunity to experience our company from different departments, and therefore, from different perspectives.

After a full year in EPOS, the personal communication brand of our group, I spent my second rotation in the department of Intellectual Properties as a wannabe patent attorney. Never in my life would I have thought to work in IP, but I was certainly curious about how the engineering and legal worlds could join forces in such a specific field. I had very little idea of how I could contribute to the activities of our patent attorneys but I wanted to know more about it, so when it was time to plan my second rotation and the opportunity came, I happily jumped on it and join the IP team. I truly enjoyed my time in Intellectual Properties and I want to share some of the learnings from these past six months with you.

First of all, when we talk about Intellectual Property, we refer to the creations of the mind, such as inventions, literary and artistic works and symbols, names and images used in commerce. There are many types of Intellectual Property, but the most well-known types are copyrights, patents, trademarks, and trade secrets. The leading Intellectual Property right for technical inventions is patents and it is patents that I have been working on during my six-months rotation.

So why patents?
What a patent does is prohibit our competitors from exploiting the inventions created and developed from our engineers, which allows our company to create a competitive advantage in the hearing healthcare industry. Patents are valid for 20 years and the process of getting a patent granted is rather articulate and can last for many years.

Drafting a patent is quite an exciting moment! It all starts from the raw idea of the inventor(s), which is described in a confidential document called “invention disclosure”. The patent attorney’s technical background is essential at this point, as the technology described in this document can be fairly complicated and specialized. However, the spectrum of topics presented in the invention disclosures is quite broad, even in a niche field such as the hearing healthcare industry: it can be a signal processing mechanism to reduce feedback in hearing aids, the design of earcuffs for headsets, or a method to use brain responses to evaluate the hearing abilities of a user. This was very exciting for me, as I was able to get to know the different technologies developed in our group!

The daily work of a patent attorney though is only for a small part limited to drafting patent applications for the potential inventions developed by our engineers. Most of the hard work is focused on guaranteeing that the patent applications get granted through a multiple step communication with the patent office authorities. Additionally, a big part of the activities of our IP department is providing the so-called “freedom to operate” to the different R&D departments around the organiation, which describe the ability to perform a specific activity with a commercial purpose without infringing third-party rights such as other companies’ patents. Finally, it is important for our patent attorneys not only to be updated on the new patents in the hearing healthcare field, but also to make sure that the activities of our competitors do not overlap with inventions our company has patents on.

Six months went by incredibly fast, but I still had the chance the explore a bit of the world of IP. It was honestly a bit hard at first to understand the peculiar legal “language” in patents but once I got the hang of it, I highly enjoyed replying to office actions, doing novelty searches for our invention disclosures and even attempting to draft my very first patent application.

I hope I was able to introduce you to the world of Demant’s Intellectual Property and to share with you how exciting this rotation was for me!

Remember, the applications are now open for the new graduates for batch 2021 so you could be the next Engineering graduate to join the IP team in our headquarters in Kongebakken!

Take care and feel free to reach out if you have any questions 🙂

Silvia

siai@demant.com

Acquiring the skill of adapting to change

Finishing a higher education can involve a great deal of uncertainty about the future. On paper, you are an expert within your area, but there is still so much to learn and many different roads you can pursue. So why should you choose the graduate road? I will argue that it provides you with a skill that will be valuable throughout your entire career: The skill of adapting to change.

Change is inevitable in today’s job market where new technologies, industry trends… and global pandemics… can turn an organization upside down in what feels like the blink of an eye. On a personal level, change often involves frustration and uncertainty, but also growth. Practicing your own ability to embrace change will be valuable both to yourself and to your employer – because change will happen, will affect you, and will be much easier to go through as a person and as an organization without stubborn resistance.

As a graduate in Demant, you must adapt to a new work environment in a new project with new business partners every six months. This is of course a great opportunity for you to explore your options and find your niche in a complex organization, but it can also be exhausting and frustrating when you really like being in your current role.

Like many others, I have always had some degree of resistance to major changes. Something that helps me cope with the changes involved in the graduate role is talking about it with former fellow students from my Master’s programme and with fellow graduates at Demant. Just like me, these people are also currently dealing with change, and it can be liberating to just talk about the uncertainty it involves. The outcome is a feeling of solidarity and understanding – everyone around me is going through change, striving to adapt and keep a positive outlook on the future. This makes it easier to embrace the changes included in this graduate programme as opportunities to grow and develop my adaptive skill even further.

As a graduate in Demant, you will be exposed to a world of exciting opportunities, and to gain the most from the graduate experience, you must be open to adapt and grow with every change. You will become an expert of starting a new job and a master of change.

I hope this blog post has given you some insight into the nature of being a graduate in Demant – how it can be challenging, but at the same time help you develop this skill that will pay off through the rest of your career. Good luck with your process of choosing which road to pursue after graduating. If you have any questions about Demant or the graduate experience, feel free to reach out to me at ambx@oticon.com.

Best regards,

Amalie Blixt
Digital Business Graduate 2020

Welcome to the 2020 Graduates

On September 1st, we were excited to finally welcome Jennie, Amalie and Jorge to the Graduate Programme at Demant. They will be starting their journey in Product Quality in Oticon, Customer and Consumer Experience in Marketing, Oticon, and Technology Development in R&D, EPOS.

The first few weeks included introductions to their first rotation and colleagues, a presentation for VPs from all corners of the business, and lots of team activities with their graduate mentors. We are thrilled to have them on board and watch them develop in their graduate positions!

Get a virtual tour of our sound studio

The sound studio is one of the coolest rooms we have here at the Demant headquarters. In this room, 29 loudspeakers are placed strategically to form a sphere that allow our engineers to recreate any acoustical environment. This is done by creating a three-dimensional model of the sound environment and simulating this live in the sound studio. This system allows our engineers to create realistic listening experiences with hearing aids in a controlled environment.

Watch the video where Silvia, one of our Engineering Graduates, gives you a tour around the room.

Benefits of a diverse company

A graduate program can surely be an exciting way to start a career. They give exposure to different parts of a business, which provide a broad range of competencies and a unique understanding of a company. In recent years, an increasing number of companies have introduced new graduate programs to attract talent. On the surface, many of these programs seem similar and it can be difficult to choose the best option. So how do you navigate in the jungle of great programs to find the perfect fit? In this blog post, I will describe the diversity of Demant, which in my opinion is one of the key factors that makes the graduate tracks at this company stand out from others. Hopefully, this will make the choice a bit easier.

Demant is probably best known for its hearing aid business, where Oticon is the main brand. However, the company covers all areas of hearing care. From diagnostics instruments and hearing devices to cochlear implants and bone-anchored hearing solutions. Not to forget headsets for both gamers and offices. There are clear synergies between these business segments but also differences that requires separate competencies. Imagine the different technological needs between a senior citizen looking for a hearing aid and a teenager looking for a gaming headset. Or the different requirements for successful marketing strategies in the diagnostics instruments and corporate headset businesses. In my opinion, graduates at this company benefits from the diverse nature of the company in two ways. Firstly, the high diversification of the company means that graduates have a lot of different opportunities in the rotations. It can thus be tailored to a high degree depending on qualifications and wishes. Secondly, the chance of finding the perfect position after the program ends is great, as the teams in different business segments will be very different and value different strengths. You will likely fit in!

I started as a Finance Graduate in September 2019, and my short journey with Demant illustrates the diversity quite well. My first rotation was in Dublin, where I supported the management of our Irish hearing aid business with financial reporting. This provided great knowledge of our hearing aid products and how to operate a retail business. My second rotation is in EPOS, which is our headset business for offices and gamers. The tasks in this rotation are completely different, and so is the general dynamics of the business segment. The customers are no longer individual consumers requiring a hearing aid but instead big corporations like Amazon. The nature of my two next rotations are still unknown, but I am sure they will be exciting as well and challenge me in more new ways.

There are a lot of great opportunities for newly graduated people, which have different things to offer. I hope this blog post has given you more to consider when choosing your first company and career path. Best of luck with the job hunt, and don’t hesitate to reach out if you have any questions.

Best regards,

Tobias Qwist Fenger

TOQW

Recruiter Tips for a Strong CV

Palle and Emil from Graduateships sat down with Ditte Mi Petræus, a Recruitment Specialist at Demant, to talk about the Graduate Programme at Demant, what candidates can expect in the recruitment process, and how newly graduated candidates can strengthen their CVs. This post includes some highlights from that conversation, the full article can be read on Graduateships’ website.

What skills – both professionally and personally does it take to succeed in Demant?
“In general, we divide it into two different areas – Competencies and Personal skills. The competencies are the general requirements that we expect a graduate applicant to have and are stated below:

  1. Graduated from a masters, diploma or a bachelor
  2. Student positions or other extracurricular activities during their studies
  3. International experience (ideally)

The other area are the personal skills which are very important for the long-term success at the company:

  • Being curious
  • Being ambitious, but in a humble way
  • Being passionate about learning
  • And finally, being a teamplayer

I would say the above are quite generic across the business, but then we will have specific skills we look for depending on the programme you are accepted into.”

You are now well into this year’s graduate hiring process – for anyone looking to apply next year – what does the application process look like:

  1. Application Deadline: Application deadline will normally be at some point in January
  2. Application Review: We will then review all the applications that we received
  3. Video interview: We ask the applicants who made it through the first review to answer 2-3 questions and record it. This is usually an area that surprises the applicants so I suggest doubling down on this area and making sure they put time and effort into it
  4. Video review: We then review all the videos and select the candidates that will go to the next round
  5. Assessment day: The candidates are then invited for an assessment day where they will go through a number of exercises, games and fun as well as meeting the Demant team.
  6. Personal interview rounds: The graduates continuing in the process will be invited for a personal interview on the respective tracks they have applied for.
  7. Decision: Following the assessment day and interview, we will then calibrate and make a decision on who will receive the offers. The offer is usually shared with the successful candidates in start-mid February

The above guidelines are obviously based on this year’s programme so they might change.

What is your advice on how to deal with rotations for the upcoming graduates?
“I think rotations are a key part of the graduate programme experience. I know from speaking to former and current graduates that it can be a bit stressful to always be thinking about your next rotation. I think the best advice I can give is to try and stay in the moment, use someone to talk to either your mentor, the other graduates or a third party to make sure you maximise your experience on the current rotations”.

“I also know that the rotations are one of the reasons our graduates like the programme so much because it enables them to learn a wide range of skills and many parts of the business in a short period of time. So, I also think it’s about enjoying it to the fullest and taking advantage of the various ‘hats’ you will be wearing. Before you know it the programme will be over and you will be focused on a new role”.

In your opinion, how do you create a good application and CV?
“That’s a good question and one that I think different recruiters will have different opinions on. I think the below are my general recommendations when it comes to creating a good CV – especially when you are relatively new and don’t have a lot of experience to put on your CV:

  1. Make sure to make it relevant to the role you are applying for
  2. Make sure to list out the various courses from your studies – particularly the ones which are relevant to the job or the company to know you have the knowledge
  3. Highlight relevant experience with a few bullets. Be as specific as you can. We know you are newly graduates and this means less experience for some – this is okay.
  4. Highlight areas where you have ‘new’ knowledge that the company can benefit from. This is very important and something which I think is often neglected by students, but large existing companies are also hiring young people because they bring in the most recent knowledge”.

Ditte Mi Petræus & Graduateships

DITPGraduateships

Being an Engineering Graduate in 2 Brands During 1 Rotation

Hi, my name is Silvia and I am one of the two engineering graduates from batch 2019.

After obtaining my Master degree in Telecommunication Engineering at DTU (Technical University of Denmark), I had the great opportunity to start in the Graduate Programme in Demant almost six months prior to the official beginning of the program.

During my education, I focused particularly on the field of digital signal processing. Therefore, the activities of Demant have always been quite attractive for me: the amount of engineering put into such small devices as hearing aids is truly impressive!

As an engineer, I am incredibly passioned about technology and even more about the process of the creation of new technologies. Therefore, it is a priority for me to improve my competences to participate in the activities of research and development. At the same time, though, I am by nature curious and I love challenges. Hence, this programme is perfect for me, since I have the opportunity to become a better engineer but also to acquire some completely new skills, sometimes quite far from my education.

In these nine months I have definitely learned something about Demant.

What distinguishes our company from many of others specialized in the hearing healthcare industry is the fact that it develops not only hearing devices such as hearing aids, cochlear implants and bone anchored systems, but also diagnostic instruments and personal communications devices. In fact, my adventure started in R&D in Sennheiser Communications, which delivers high-end audio enterprise and gaming solutions.

I am part of the Technology Development department, whose aim is to investigate how the most innovative technologies in computer science, signal processing, big data, etc. can or cannot be incorporated in the currently adopted solutions for audio devices. I will be in Sennheiser Communications for one full year and this allows me to be part of a big project running in the Mechanical Development department regarding wearing comfort. This task has so far been extremely exciting and interesting but also slightly challenging, as I had to work on something completely new to me. After dealing with an unusual type of data, at least for a telecom-gal like me, and learning a new programming language, now I feel a little more like an actual developer, which is very rewarding! On the side of my main project I have been lucky enough to be part of a team of brilliant engineers from Sennheiser Communications but also from Oticon, working on advanced algorithms to enhance the current audio quality for the new generation of devices. The fact that the team is composed of engineers both from the personal communication and hearing healthcare fields allows on one hand to individuate the synergies between the activities of the two companies, and on the other hand to share knowledge and experience between the two parties. I feel in the middle of this exchange of information and I try every day to absorb as much as I can to expand my competences but also to acquire some best practices to transition from being a student to being a professional. Coming straight out of the university, it was a great opportunity for me to actively contribute to the work of Sennheiser Communication’s engineers in these two highly innovative projects!

My experience in Demant has been great so far and I am excited to explore more about the company but also about what I can bring to the table, in my little own way!

If you are also an engineer and want to know more about what it means to be a graduate in Demant, feel free to contact me and if you are already thinking about applying, well, maybe I will see you at the assessment center!

Silvia Tarantino

siai@demant.com

SIAI